Hilland will reveal how, in 1998, working on the unsolved, notorious John Smith serial killer case, he reluctantly picked up the phone to call the famous psychic John Edward to ask for help. The call shattered all Bob's preconceived notions, leading to a huge break in the case, and started an unlikely crime-solving partnership spanning 25 years.
Edward gave Hilland hauntingly specific guidance, helping him on many other cases and events, including being at Ground Zero on 9/11 and serving there for a year afterward, polygraphing Taliban leaders in Afghanistan, investigating stolen military grade weapons in Guyana, even securing the confession of NFL quarterback Michael Vick for his involvement in a dogfighting ring.